Each one that calls the tech support amount is planning to speak to a true particular person as soon as possible. No-one really wants to should bounce by way of a maze of queries in hopes of simply just getting put in a que to speak to an actual person!
Was the leader and The explanation I happen to be a faithful Telus custiomer For a long time. But This is certainly about to change!!
Of course I tried chat and acquired connected having a Reside particular person Nonetheless they informed me I had to simply call. Not sure exactly what the representatives to the chat can help with.
If an automated assistant asks for The key reason why of your get in touch with, point out "I would like to make payment arrangements for my mobility Monthly bill".
• I initially renewed my agreement after Talking by having an agent named Abdul, who gave me a offer that I accepted, even though it couldn’t match a proposal from Rogers.
I understand it's very aggravating because I am in the exact same situation, although it's with regards to the Television set sign that's been shed.
I'm composing to precise my deep dissatisfaction While using the customer service I gained whilst trying to explain the details of my new deal and bargains. My modern expertise has left me emotion pissed off, undervalued, and concerned about your workforce's overall quality of support.
I have already been contacting and contacting Telus and experienced a chat with the AI that didn't appear to comprehend what I used to be inquiring.
• When I called to explain, Eunice through the BCX Wi-fi Auto workforce explained to me that Telus customer service the special discounts were used. However, she copied and pasted Abdul’s notes, which did not clarify the discounted specifics.
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@Oleginza Wrote: I known as Telus CS at 8.55AM Mountain time plus they hanged up on me, stating which i ought to contact throughout "standard Business hrs". Is this for actual?
My qualified is a really individual male. He taught me how to fix my dilemma in various quick ways. What’s additional, he guided me by way of every single move, often much more than once. I am genuinely grateful!
The TELUS workforce acknowledges that our function spans lots of Territories and Treaty parts and we are grateful for the traditional Expertise Keepers and Elders who're with us today, whoever has gone before us as well as the youth that encourage us.
Yeah, I’m binding by a two yr agreement regrettably, I’m only four months in, but I did get someplace. I assume The manager Workplace identified as me these days so I've a cell phone discussion with him in an hour or so. We’ll see how that goes.